FAQs

Check if the handset cord is properly connected.

Check the status of your SIP registration status, or contact your administrator, supplier or ITSP for more information or assistance.

Check the status of your SIP registration status, or contact your administrator, supplier or ITSP for more information or assistance

Check if the servers support the current audio codec type, or contact your administrator, supplier or ITSP for more information or assistance.

Check if the Ethernet cable is properly connected.
Check if the URL is right; the format of URL is: http:// the Internet port IP address.
Check if your firewall/NAT settings are correct. If not, please set up TCP/UDP 5060~5080 and UDP 10000~20000 to router’s port forward.
Check if the version of IE is IE8, or use other browsers such as Firefox or Mozilla, or contact your administrator, supplier or ITSP for more information or assistance.

Default username and password are admin and 123, respectively.
If user changes the password and then forget it or cannot access the configuration website or the menu items, change the password to the factory default setting.
Please follow the procedure below for the factory default setting:
1. Power off the ICF-1800;
2. Press Home and Return keys simultaneously (Don’t release both keys);
3. Power on the ICF-1800 in Android system recovery mode. After 8 seconds, please release Home and Return keys;
4. Use Menu key and Handset key to select up or down;
5. Select "clear config & reboot" to reset the ICF-1800 to default.

Note: Please don’t press other items to avoid the ICF-1800 being damaged.

1. Please check if device is well connected to the network. The network Ethernet cable should be connected to the [Network] port, NOT the [PC] port. If the cable is not well connected to the network icon [WAN disconnected] will be flashing in the middle of the screen.

2. Please check if the device has an IP address. Check the system information whether the IP is displaying "Negotiating…". If the device still does not have an IP address, please check whether the network configuration is correct or not.
   
   
3. If the network connection is fine, please check again your line configurations. If all the configurations are correct, contact your service provider to get support, or follow the instructions under “10.6 Network Packet Capture” to get the registration of the network packet capture processed.