FAQs

If your office accesses the public network through router, you can put Planet IP PBX before the router. You should connect the WAN port of the IP PBX to the LAN port of the router.

Normally, two sets of the IPX-2100 are located in different places with different IP addresses for Internet access.

For external line configuration, you must use public IP address.
Take the following instructions as an example:

Register the IPX-2100-B IP to a trunk of the IPX-2100-A with authentication.
Configuration Rule:
1. IP Phone registers on the IPX-2100-A as extension 601.
1. Another IP Phone registers on the U50-B as extension 801.
2. IPX-2100-A IP:192.168.1.100.
3. IPX-2100-B IP:192.168.1.200.
4. Extension format of IPX-2100-A: 6XX.
5. Extension format of IPX-2100-B: 8XX
6. Create an extension 888 with password 123456 on the IPX-2100-B.
7. All extensions on the IPX-2100-A can call extensions on the IPX-2100-B with format 8XX.
8. All extensions on the IPX-2100-B can call extensions on the IPX-2100-A with format 6XX.

For detailed steps, please take chapter 8.2 as reference.

Two sets of the IPX-2100 before router

Sometimes the IPX-2100 doesn’t have a public IP address, and you have to configure port mapping for your router.

Step 1: Configure the mapping rule of the IPX-2100-A on the router.
The IPX-2100-B is connected behind the router, and registers on the IPX-2100-A through internet. You need to configure the port mapping of IAX2 port (4569) on the router. Then, all data received from eth0 port of router(192.168.1.100:4569) will be sent to the IPX-2100-A.

Now, take the web management panel of the AND-4100 router as an example.
In here both UTP and TCP must open for IP PBX.

Step 2: IPX-2100 Configuration
Configure the trunk and dial plan on the IPX-2100-B, and register the IPX-2100-B IP to the IPX-2100-A. The configuration is the same as the above, but you have to replace the public IP address with the internal IP:192.168.1.21.

Step 3: Configure port mapping rule of the IPX-2100-B on the router
Configure port mapping of the IPX-2100-B on the router according to Step 1.

Step 4: Connect two sets of the IPX-2100 and make the call
Create extension 601 on the IPX-2100-A, extension 801 on the IPX-2100-B, and create the correct outbound rule.

Note: Public IP must be provided by network provider. It could be dynamic IP address, and easy to change; you can resolve this problem by using DDNS.

If your office accesses the public network through router, you can put Planet IP PBX before the router. You should connect the WAN port of the IP PBX to the LAN port of the router.

Normally, two sets of theIPX-330 are located in different places with different IP addresses for Internet access.

For external line configuration, you must use public IP address.
Take the following instructions as an example:

Register the IPX-330-B IP to a trunk of the IPX-330-A with authentication.
Configuration Rule:
1. IP Phone registers on the IPX-330-A as extension 601.
1. Another IP Phone registers on the U50-B as extension 801.
2. IPX-2100-A IP:192.168.1.100.
3. IPX-2100-B IP:192.168.1.200.
4. Extension format of the IPX-330-A: 6XX.
5. Extension format of the IPX-330-B: 8XX
6. Create an extension 888 with password 123456 on the IPX-330-B.
7. All extensions on the IPX-330-A can call extensions on the IPX-330-B with format 8XX.
8. All extensions on the IPX-330-B can call extensions on the IPX-330-A with format 6XX.

For detailed steps, please take chapter 8.2 as reference.

Two sets of the IPX-330 before router

Sometimes theIPX-330 doesn’t have a public IP address, and you have to configure port mapping for your router.

Step 1: Configure the mapping rule of the IPX-330-A on the router.
TheIPX-330-B is connected before the router, and registers on the IPX-330-A through internet. You need to configure the port mapping of IAX2 port(4569) on the router. Then, all data received from eth0 port of router(192.168.1.100:4569) will be sent to the IPX-330-A.

Now, take the web management panel of the AND-4100 router as an example.
In here both UTP and TCP must open for IP PBX.

Step 2: IPX-330 Configuration
Configure the trunk and dial plan on the IPX-330-B, and register the IPX-330-B IP to the IPX-330-A. The configuration is the same as the above, but you have to replace the public IP address with the internal IP:192.168.1.21.

Step 3: Configure port mapping rule of the IPX-330-B on the router.
Configure port mapping of the IPX-330-B on the router according to Step 1.

Step 4: Connect two sets of the IPX-330 and make the call
Create extension 601 on the IPX-330-A, extension 801 on the IPX-330-B, and create the correct outbound rule.

Note: Public IP must be provided by network provider. It could be dynamic IP address, and easy to change; you can resolve this problem by using DDNS.

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.

If ICF-1700 screen had no response ,customer try the “Screen calibration” function.

Following is the example how we follow the “Calibration” to make touch screen work.

ftp://voip_guest:1628@ftp.planet.com.tw/FAQ/ICF-1700_Screen_calibration.avi

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.