FAQs

Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP for more information or assistance.

Check if the Ethernet cable is properly connected.
Check if the URL is rightly written ; the format of URL is: http:// the Internet port IP address
Check if your firewall/NAT settings are correct.
Check if the version of IE is IE8, or use the other browser such as Firefox or Mozilla, or contact your administrator, supplier, or ITSP for more information or assistance.

Default password of website and menu is admin.
If user changes the password and then forget it, you cannot access the configured website or the menu items which need the password.
Solution:
Factory default: press Menu button and choose 3 [Settings]  [Advance]  default password: 123  5 [Factory Reset], then a notice will appear, choose OK by using the corresponding softkey button.
If you choose factory default, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs.

Before dialing out, press the correspondence line number you want to use, e.g. want to use Line 2 to dial out, please press Line 2 and then dial out.

Before we start, please be reminded your IPPBX must also support BLF function
In Function key / Ext. Key.
Type: please choose Memory Key
Value: your BLF extension
Line: choose which line you want to use for BLF function
Subtype: BLF
Pickup Number: choose your IPPBX pickup code + Extension number (in here we use *7 to make an example)

[In IPX-2100]
For extensions, please create a new account and remember their user name and password.

[In VIP-2020PT]
On the VoIP / SIP page, please assign the follow messages:
SIP line: choose the line you want to register
Server address: the IPX-2100 IP address
Server port: Server register port default is 5060
Authentication user: 800 (the extension you create in the IPX-2100)
SIP user: (the extension you create in the IPX-2100)
Display name: the name you want to display on phone screen when pressing the line button.
After saving the modification, if your registration is successful, the status will display “Registered”.

Please follow the step to upgrade the firmware as below

1. Create a directory named implinux in the USB disk, and copy the update file to this directory, and then insert the USB into the phone.

2. Phone reboot will automatically compare the update version number in the USB disc and telephone own version number, if not the same version and higher than the existing version, the phone will automatically upgrade. (Upgrade all system).