FAQs

Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more information or assistance

Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP for more information or assistance.

Check if the Ethernet cable is properly connected.
Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address
Check if your firewall/NAT settings are correct.
Check if the version of IE is IE8, or use other browser such as Firefox or Mozilla, or contact your administrator, supplier, or ITSP for more information or assistance.

Default password of website and menu is null.
If user changed the password and then forgot, you can not access to the configuration website or the menu items which need password.
Solution:
Factory default: press Menu button and choose 16Factory Default, then a notice will appear, choose OK by using the corresponding softkey button.
If you choose factory default, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs.

Before dial out, press the correspondence line number you want to use, ex: want to use Line 4 to dial out, must press 4, to switch to line 4 then dial out.

In SIP accounts / Lines / Supplementary service
Please enable the MWI (Message Waiting Indicate) and in Voice Mailbox numbers, please also assign the Voice mail number.

Check if the power adapter is properly connected.
If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.