FAQs

Regarding this detail descriptions, it is suggested to download the product FAQ as below, and read the documentation for more understandings, thank you.

Please check the following. 1. Make sure you’ve enabled the PPTP VPN function and provided the right to users. 2. Make sure the remote router and firewall software do pass-through the PPTP VPN connection.

Regarding this detail descriptions, it is suggested to download the product FAQ: ftp://ftp.planet.com.tw/VoIP and read the documentation for more understandings, thank you.

VIP-254T/PT received the call press [FLASH] to hold the call, and then press anotehr extension’t phone number. After ringing, then hang up the phone then another two phone will connection.

To reset the IP address to the default IP address “192.168.0.1” (LAN) or reset the login password to default value, press the reset button on the front panel for more than 5 seconds. After the device has rebooted, you can login the management Web interface within the same subnet of 192.168.0.xx.

[Note] After pressing the “Reset” button, all the system data will be reset to default; if possible, back up the config file before resetting.

[For IPX-2100 / IPX-330 / IPX-2500]
In Trunk item, create a new trunk for VGW-800 Series.
Host: VGW-800 Gateway series IP address.
Mark Without Authentication

In outbound route, please create a new dial rule. In this new dial rule, please select the Trunk you just created. In custom pattern, assign your outgoing plan. In here, we deleted 1 digit. (our outgoing prefix). So, our outgoing dial rule would be [9] + outgoing number, and we will delete the [9] and only send the other outgoing number.

To change the settings, please click on Activate Changes to make modifications effective!

In extensions item, create a new extension for VGW-800 Series.

[For VGW-800 Series]
In route plan, please press Modify Route Plan. In primary route, please choose the Outgoing Type to FXO.

On the SIP Trunk page
Register Type: Register
Proxy Server: IPX-300 / IPX-2100 / IPX-2500 PBX’s IP address
Proxy Server Port: 5060
Tel. No: Extension number for IPX-300 / IPX-2100 / IPX-2500
User ID: Extension number for IPX-300 / IPX-2100 / IPX-2500
User Password: Extension password for IPX-300 / IPX-2100 / IPX-2500
Display Name: Extension name for IPX-300 / IPX-2100 / IPX-2500

Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP for more information or assistance.