FAQs

Check if the handset cord is properly connected.

The system user has no rights to access the FTP server. Please go to "Admin page > FTP > FTP Account" for creating FTP user.

Default password of website and menu is null.
If user changed the password and then forgot, you can not access to the configuration website or the menu items which need password.
Solution:
Factory default: press Menu button and choose 16Factory Default, then a notice will appear, choose OK by using the corresponding softkey button.
If you choose factory default, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs.

Check if the Ethernet cable is properly connected.
Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address.
Check if your firewall/NAT settings are correct.
Check if the version of IE is IE8, or use other browser such as Firefox or Mozilla, or contact your administrator, supplier, or ITSP for more information or assistance.

Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more information or assistance

Check if the handset cord is properly connected.

In SIP accounts / Lines / Supplementary service
Please enable the MWI (Message Waiting Indicate) and in Voice Mailbox numbers, please also assign the Voice mail number.