FAQs

Before dial out, press the correspondence line number you want to use, ex: want to use Line 4 to dial out, must press 4, to switch to line 4 then dial out.

Check if the handset cord is properly connected.

Regarding this detail descriptions, it is suggested to download the product FAQ: ftp://ftp.planet.com.tw/VoIP and read the documentation for more understandings, thank you.

Check if the power adapter is properly connected.
If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.

[In IPX-2100]
For extensions, please create a new account and remember their user name and password.

[In VIP-5060PT]
On the VoIP / SIP page, please follow the messages below:
SIP line: choose the line you want to register
Server address: the IPX-2100 IP address
Server port: Server register port default is 5060
Authentication user: 800 (the extension you create in IPX-2100)
SIP user: (the extension you create in IPX-2100)
Display name: the name you want to display on phone screen when pressing the line button.
After saving the modification, the “successfully registered” status will be displayed.

Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more information or assistance

Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for more information or assistance.