Sometimes it is helpful to dump the network packets of the device for issue identification.
To get the packets of the device dumped, user needs to log in the device web portal,
open page [System] >> [Tools] and click [Start] in “Network Packet Capture” section.
A pop-up message will be prompted to ask user to save the capture file.
User then should perform the relevant operations such as activating/deactivating line or
making phone calls and click [Stop] button in the web page when operation is finished.
The network packets of the device during the period have been dumped to the saved file.
User may examine the packets with a packet analyzer or send it to PLANET support mailbox.